Help

We have a team of people here ready to help you with your application. To best reach us, please email the team at apply@reliant.org and we will get back to you shortly!  


Office Hours

Monday-Friday 8:30am-5pm, EDT

Please note these holidays where it may take longer for us to return your request: 

  • The Reliant office is closed on the following holidays:
  • New Year's Eve & New Year Day
  • Martin Luther King Day
  • President's Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & Thanksgiving Friday
  • Christmas Eve & Christmas Day


Frequently Asked Questions



Question: My payment task status is "Pending". What does that mean?
Answer: When completing a payment, the task will be marked "Pending" until the payment provider has verified the transaction.

Question: My recommendation status is "Pending". What does that mean?
Answer: When requesting an external recommendation, the task will show as "Pending" before the recommender has submitted their recommendation. The task will be marked "Completed" when the recommender has submitted their recommendation.

Question: The dates/times associated with my submitted material seem to be a few hours off. Why is this?
Answer: This happens when we are unaware of your local time zone. Please set your time zone in your account settings page.